Privacy Policy

1. Introduction

Welcome to Road Chicken Hub, a free social gaming platform operated by Road Chicken Gaming Ltd. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our social gaming services.

Important: Road Chicken Hub is a 100% free social gaming platform. We do not offer real money gambling, and no real money can be won or lost on our platform.

By using our gaming platform, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

Account Registration: Username, email address, date of birth, and password
Profile Information: Display name, avatar, and gaming preferences
Communications: Messages sent through our customer support system
Survey Responses: Feedback provided through user surveys and polls
Social Features: Friend connections and community interactions

2.2 Information Collected Automatically

Gaming Activity: Game sessions, progress, achievements, and leaderboard statistics
Device Information: Device type, operating system, browser type, and mobile device identifiers
Usage Data: Pages visited, time spent on platform, and interaction patterns
Technical Data: IP address, connection logs, and error reports
Cookies and Similar Technologies: See our Cookie Policy for details

2.3 Information from Third Parties

Social Media: If you connect social media accounts for social login features
Analytics Partners: Aggregated usage statistics from third-party analytics services
Security Services: Fraud prevention and account security information

3. How We Use Your Information

3.1 Service Provision

Provide and maintain our gaming services
Process account creation and user authentication
Enable game features including progress tracking and achievements
Facilitate social gaming features and community participation
Provide customer support and respond to inquiries

3.2 Platform Improvement

Analyze user behavior to improve our platform
Develop new games and features
Conduct A/B testing for user experience optimization
Monitor platform performance and fix technical issues

3.3 Communication

Send service notifications and account updates
Provide gaming newsletters (with your consent)
Share information about new games and platform updates
Communicate about responsible gaming resources

3.4 Safety and Security

Prevent fraud and abuse of our platform
Enforce our Terms of Service and Community Guidelines
Protect against security threats and unauthorized access
Maintain platform integrity and fair play

3.5 Legal Compliance

Comply with applicable legal obligations
Respond to legal requests and court orders
Verify age verification requirements
Maintain records for regulatory compliance

4. How We Share Your Information

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

4.2 Legal Requirements

We may disclose your information when required by law or to:

Respond to legal subpoenas or government requests
Protect our legal rights and property
Ensure user safety and public safety
Investigate policy violations or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4.4 Consent-Based Sharing

We may share your information with your explicit consent for:

5. Data Security

5.1 Security Measures

We implement comprehensive security measures to protect your information:

Encryption: Data encryption in transit and at rest
Access Controls: Strict access controls and employee training
Monitoring: Continuous security monitoring and threat detection
Audits: Regular security audits and penetration testing
Incident Response: Rapid response to security incidents

5.2 Your Role in Security

You can help protect your account by:

Using a strong, unique password
Enabling two-factor authentication when available
Keeping your login credentials confidential
Reporting suspicious activity immediately
Logging out from shared devices

6. Your Privacy Rights

6.1 UK GDPR Rights

Under UK GDPR, you have the following rights:

Right to Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data ("right to be forgotten")
Right to Restrict Processing: Request limitation of data processing
Right to Data Portability: Request transfer of your data
Right to Object: Object to certain types of data processing

6.2 How to Exercise Your Rights

To exercise your privacy rights:

Contact us through our Privacy Contact Form
Email our Data Protection Officer at privacy@shadowcasino.com
Use the account settings in your user profile
Submit a formal privacy request with identity verification

6.3 Response Times

We will respond to your privacy requests:

Standard Requests: Within 30 days
Complex Requests: Up to 90 days with notification
Urgent Requests: Within 72 hours for security concerns

7. Cookies and Tracking Technologies

7.1 Types of Cookies

We use various types of cookies and similar technologies:

Essential Cookies: Required for basic platform functionality
Performance Cookies: Help us analyze website performance
Functionality Cookies: Remember your preferences and settings
Analytics Cookies: Provide insights into user behavior

7.2 Managing Cookies

You can control cookies through:

8. Data Retention

8.1 Retention Periods

We retain your information for different periods based on the type of data:

Account Data: Until account deletion or 3 years of inactivity
Gaming Activity: 2 years for statistics and achievements
Support Communications: 3 years for service records
Legal Compliance: As required by applicable laws

8.2 Secure Deletion

When data is deleted, we ensure secure removal from all systems, including backups, within 90 days.

9. International Data Transfers

9.1 Transfer Safeguards

When we transfer data outside the UK, we ensure adequate protection through:

10. Children's Privacy

10.1 Age Requirements

Our platform is designed for users aged 18 and over. We do not knowingly collect information from children under 18.

10.2 Parental Rights

If you believe we have collected information from a child under 18, please contact us immediately at child-privacy@shadowcasino.com.

11. Changes to This Privacy Policy

11.1 Policy Updates

We may update this Privacy Policy to reflect:

11.2 Notification of Changes

We will notify you of significant changes through:

Email notifications
Platform announcements
Updated "Last Modified" date

12. Contact Information

12.1 Data Controller

Road Chicken Gaming Ltd.
123 Gotham Street
London, UK EC1A 1BB
Email: privacy@roadchickenhub.com

12.2 Data Protection Officer

Email: dpo@roadchickenhub.com
Phone: +44 20 1234 5678

12.3 Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113

13. Definitions

Personal Data: Any information relating to an identified or identifiable natural person
Processing: Any operation performed on personal data
Data Controller: The entity that determines the purposes and means of processing
Data Processor: The entity that processes personal data on behalf of the controller
Consent: Freely given, specific, informed, and unambiguous indication of agreement